Volkswagen announces the start of its skill development & recognition programme – Sarvottam 2019. Through this programme, Volkswagen is investing in comprehensive measures towards training its indirect employees thereby increasing their capabilities for an enhanced customer connect and an outstanding experience. Q
With the automotive industry undergoing a massive transformation, to complement the increasing penetration of automation in our sales and service processes, it is imperative to train and continuously strengthen our first customer interface, which reflect values of the global Brand Volkswagen.
The Sarvottam Skill Development & Recognition is an annual programme that encompasses training of sales and service consultants at the retail level. Additionally, in a first-of-its-kind initiative, Volkswagen partners with HR leads across their 117 dealerships to congregate and exchange best HR practices that motivate, train and retain employees across the levels.
Speaking on this occasion, Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, ‘People’ is one of our key strategic pillars. As customer requirements rapidly evolve, greater productivity, enhanced efficiency and customer connect is imperative for the holistic growth of our business. Through the Sarvottam programme, Volkswagen continues to give high priority to modern, effective, efficient and sustainable knowledge transfer that forms into a strong team both at both Corporate and Network level.”
About Sarvottam Skill & Recognition Programme:
Under the Savottam skill development & recognition programme the best talent across dealerships are recognized & rewarded across 3 major categories – Royal Blue, Royal Blue Plus & Sapphire Club.
The selection is based on training, certification & preset performance parameters for the year. At the end of programme, the best performers are felicitated in a grand award ceremony in presence of Volkswagen Brand management in India.