Mercedes-Benz has introduced a 24×7 Customer Assistance Service called the Mobilo. This is an hassle-free service plan that can be bought b the Mercedes-Benz owner. There are two plans available in Mobilo, Mobilo Lite and Mobilo Plus. Mobilo Plus, is complimentary for the customers up to three years from vehicle purchase and can be bought from the 4 th to 8th year of the life of the car. The buyer can get the Mercedes Mobilo plan at as lo as Rs. 3999 inclusive of taxes.
Mobilo Lite is a complimentary service offered by authorized dealers for 365 days from the last periodic service availed. The Mobilo Lite service is applicable for customers, who carry out their periodic maintenance at least once a year with a Mercedes-Benz authorized service centre and is valid up to one year from the date of last Periodic Maintenance Service.
Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Offering novel mobility solutions is part of our customer-centric approach and it remains the core element of our business. Mercedes-Benz’s innovative after-sales initiatives have been successful in differentiating the brand and redefining customer centricity, the results of which manifests in our topmost ranking at the JD Power Customer Service Index 2017. Towards this, the introduction of the Mobilo program reiterates our customer commitment of providing a hassle-free ownership experience. As the pioneer of luxury mobility in India, we strive to create new benchmarks and our after-sales offerings have been strong enablers in this direction, making Mercedes-Benz the most preferred luxury mobility brand in India with a strong leadership trait.”
The Mercedes-Benz Mobilo Plus Service supports in the following events:
· Mechanical, electrical or accidental breakdown
· Battery problems: Flat battery
· Fuel problems: Out of fuel, contaminated fuel or incorrect fuel
· Key problems: Locked keys, lost keys or broken keys
· Tyre problems: Puncture, bolts or valve-related issues
· Road traffic incident where the vehicle is immobilized
Benefits offered to Customers under Mobilo Plus Service:
· Complimentary roadside repairs
· Complimentary towing (in case of mechanical, electrical or accidental breakdown)
· Complimentary taxi service up to 50 km from breakdown location
· Replacement vehicle (mechanical or electrical breakdown)
· Onward/return travel (economy class for passengers legally allowed in the vehicle)
· Hotel accommodation (maximum 3 nights)
· Legal advice & medical coordination as required.