Kia India has inaugurated its fourth training centre in India, in Kolkata. The facility is located at Budge Budge, Kolkata and spreads across 10,000 square feet. While keeping customer convenience at the core of its service operations, the new training centre reinforces Kia India’s emphasis on imparting world-class training to the dealership workforce. The state-of-the-art facility is equipped to handle soft skill training and technical training. The facility is equipped with a role-playing area, Body & paint, and EV Repair training. Realizing the increased importance of digitising operations, the new training centre is fully digitised and can broadcast virtual training across dealerships. Aligning with the new era of mobility and the shift to electric vehicles, Kia India’s new training centre, is fully capable of training dealer staff to handle EV queries enabling them to provide a hassle-free ownership experience to company’s discerning customers.
Speaking on the occasion Myung-sik Sohn, Chief Sales Officer, Kia India said, “Training and development have always been one of our core focus areas. Kia India has always prioritized upskilling personnel across different teams such as aftersales, CRM, Customer Service, and technicians. Even before launching products in India, the company established three highly equipped modern training facilities to cater to customers with the best-in-class experience. The inauguration of the fourth training facility is again a reiteration of our commitment towards our people and our customers. The new facility will offer easy access to our dealer personnel from East and Northeast regions who used to come to Faridabad earlier for their training.”
Kia India has already been operating with three training centres, each covering a 25,000 square feet footprint across Bangalore, Mumbai, and Faridabad. Each of these centres are well-equipped with modern facilities and equipment and offers specialised training and skill enhancement to Kia dealer technicians. Through these 3 existing facilities, the company has imparted more than 56,000 person-days training to upskill almost 10,000 dealer personnel. The training centres are also optimized to conduct virtual training across the network, training about 2,500 dealer staff virtually during the peak pandemic.
Given the slew of disruptive products introduced by the company, as well as the stream of launches planned in the coming years, the centre will serve as a significant link in keeping service technicians and sales personnel up to date on the company’s offerings and imbibe the brand ethos through best-practices and pedagogy.